Customer Journey Manager at Zeekr EU
Nyderlandai • Verslumas/Startuoliai, Informacinės technologijos, Vadyba
In my 10+ years of professional experience, I've ventured through various industries and regions, always with a focus on leadership, problem-solving, and stakeholder management.
It all began in strategic marketing consulting, where I had the privilege of collaborating with household names like IKEA, Danone, Carlsberg, and Sanofi. From the hustle and bustle of the USA to the lively streets of Vietnam, I got a taste of consulting life, experiencing the good the bad, and the ugly.
After earning my MBA from Durham University, I leaped into the software industry. Building a customer experience team from scratch was quite the shift, but with strategic thinking and a knack for bringing stakeholders together, I made it work. Besides my main responsibilities, I enjoyed teaching communication at universities and advising startups.
In 2019, I sought fresh challenges and embraced a role at Sono Motors, an emerging player in the solar electric vehicle sector. Shortly after onboarding, financial challenges emerged, propelling us into action. We initiated a crowdfunding campaign with an audacious aim: to secure 100 million EUR within three months. My team became the epicenter of this endeavor, rapidly expanding from 3 to 150 members and playing a pivotal role in raising over 10 million EUR. Despite our best efforts, the campaign fell short. Yet, the experience taught me invaluable lessons in crisis communication, team motivation, and scalability.
My journey continues in the automotive industry with Zeekr in Amsterdam, a fresh electric vehicle brand breaking into the European market. Here, I oversee both physical and digital customer journeys, navigating the delicate balance between startup enthusiasm and corporate pragmatism. Working with teams across Europe and China, we're setting new standards for the automotive customer experience.
I look forward to sharing my experience and helping you navigate the professional challenges.
Hobbies: I like to stay active by hiking, running, or cycling, but I also enjoy chilling with a good book. Food and travel are my passions, and I'm always up for new adventures and discoveries.
Labiausiai galėčiau padėti: Profesinis tobulėjimas
Pageidautinas komunikacijos būdas: Online