IT Incident Manager at European Parliament
Beniliukso regionas • Luxembourg, Liuksemburgas • Finansai, Informacinės technologijos, Valstybės tarnyba • SB/SS: 2-3
Aleksandras is an IT support professional (Incident, Problem and IT Services Desk Tools Manager) in European public sector (European Parliament). Responsible for resolution of major IT incidents. In charge of incident management process. In charge of IT support quality improvement. Also, in charge of IT service desk application maintenance and development. Leading a small team of 3 developers.
Extra-curriculum activity: passionate about stock market, investments, portfolio management, Peer2Peer lending, real estate, etc. 10 years experience. since 2013 president of an investment club. Club has 14 members in 3 countries: Belgium, Luexembourg and Lithuania. 100 000 EUR portfolio.
Aleksandras can help mentees in these areas:
(1) Investments, stock market, asset allocation, strategy, P2P lending, portfolio management, etc.
(2) How IT Support helpdesk works in large organisations, service management methodology, IT best practices, roles, processes, data analysis.
(3) About EU policy making, EU institutions, in particular, European Parliament.